Refund Policy
1. Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order if:
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The item is unused, unopened, and in its original packaging
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The product is defective, damaged, or incorrect
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You have proof of purchase (order number or receipt)
Non-returnable items:
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Opened pet food, treats, supplements
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Grooming products that have been opened
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Personalized or custom items
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Clearance or final-sale products
If you are unsure whether your item qualifies, contact our support team.
2. Return Process
To begin a return:
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Contact us at support@mistergoldpetshop.com with your order number.
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Include photos if the item is defective, damaged, or incorrect.
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Our team will review your request within 1–2 business days.
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Approved returns will receive instructions and a return shipping address.
Items must be shipped back within 5 days of approval.
3. Return Shipping Costs
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If the return is due to our mistake (e.g., wrong item, damaged product), we cover the return shipping cost.
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If the return is due to customer preference (e.g., changed mind, wrong size chosen), the customer is responsible for return shipping fees.
Shipping fees paid at checkout are non-refundable unless the return is caused by our error.
4. Refunds
Refunds are issued in the original payment method once:
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The returned item is received, and
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Its condition is verified
Refund processing time:
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3–5 business days after inspection
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Banks or payment providers may require additional time
If the product is not returned in its original condition, a partial refund or denial may apply.
5. Final Sale Items
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Certain items cannot be returned or refunded:
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Clearance or discounted final-sale products
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Perishable items such as fresh treats
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Personalized or custom items