top of page

Shipping Policy

Thank you for choosing Mister Gold Pet Shop!
This Shipping Policy explains how we process and deliver orders both domestically and internationally.

1. Order Processing Time

1.1 Standard Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed after 4:00 PM or on weekends/holidays will be processed on the next business day.

1.2 Additional Verification

High-value or unusual orders may require additional confirmation. Our team will contact you if needed.

2. Shipping Methods & Delivery Times

We ship worldwide using trusted logistics providers.

2.1 Domestic Shipping (Vietnam)

  • Standard Delivery: 2–5 business days

  • Express Delivery: 1–2 business days
    Delivery times may vary depending on location, weather, and courier delays.

2.2 International Shipping

We offer international shipping to most countries.

Estimated delivery times:

  • Asia: 5–10 business days

  • Australia & New Zealand: 7–12 business days

  • Europe: 10–20 business days

  • North America: 10–20 business days

  • Other Regions: 12–25 business days

Important Notes:

  • Customs processing in the destination country may cause delays.

  • Some countries may restrict certain pet-related products (e.g., food, liquids, natural materials).

  • Buyers are responsible for any customs duties, taxes, or import fees.

3. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Destination country

  • Package weight & dimensions

  • Shipping method selected

Free shipping promotions, if available, will be displayed on our website.

4. Delivery Issues & Address Problems

4.1 Incorrect or Incomplete Addresses

Incorrect or incomplete addresses may result in:

  • Delivery delays

  • Additional fees for re-shipment

Please double-check your address before finalizing your order.

4.2 Failed Delivery Attempts

If the courier cannot complete the delivery, the package may be:

  • Returned to us

  • Held for local pickup

We will contact you if this happens.

5. Damaged, Missing, or Lost Packages

5.1 Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the item and packaging

  2. Contact us within 48 hours

  3. We will arrange a replacement or refund

5.2 Missing Items

If something is missing from your order, reach out to us immediately.

5.3 Lost Packages

If tracking shows your package as lost:

  • We will open a claim with the courier

  • A replacement or refund will be issued once the investigation is complete

For international shipments:
Investigations may take longer due to customs and foreign postal systems.

bottom of page