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Terms & Conditions

1. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy and Shipping & Returns Policies. If you do not agree, please discontinue use of our site.

2. Use of the Website

2.1 Eligibility

You must be at least 18 years old or have permission from a legal guardian to make purchases on our site.

2.2 Account Responsibility

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login details

  • Ensuring the information you provide is accurate and up-to-date

  • Any activity conducted under your account

We reserve the right to suspend or terminate accounts that violate our policies.

3. Product Information

3.1 Accuracy of Information

We make every effort to display accurate product descriptions, images, and pricing. However:

  • Colors may vary due to device screens

  • Product availability may change

  • Occasional errors in pricing or details may occur

We reserve the right to correct errors without prior notice.

3.2 Availability

All products are subject to stock availability. If an item becomes unavailable after your order is placed, we will notify you and offer a refund or alternative.

4. Pricing & Payment

4.1 Prices

All prices are listed in VND and include applicable taxes unless stated otherwise. Prices may change without notice.

4.2 Payment Methods

We accept major payment methods as shown at checkout. By completing a purchase, you confirm that:

  • The payment method belongs to you

  • You are authorized to use it

4.3 Order Refusal

We may refuse or cancel orders for reasons including:

  • Suspected fraud

  • Incorrect pricing

  • Out-of-stock items

  • Technical errors

Refunds will be issued where applicable.

5. Shipping & Delivery

By ordering from us, you agree to our Shipping Policy, which outlines:

  • Processing times

  • Delivery estimates

  • International shipping conditions

  • Lost or damaged package procedures

Delivery times are estimates and may vary due to factors outside our control.

6. Intellectual Property

All content on this website—including text, logos, product images, graphics, and designs—is the property of Mister Gold Pet Shop or its licensors. You may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify any content without written permission.

7. User Conduct

You agree not to engage in any activity that may:

  • Damage or disrupt the website

  • Interfere with other users’ experiences

  • Misuse our services (e.g., fraudulent orders, abusive communication)

  • Introduce harmful code such as viruses or malware

  • Violation may result in suspension or legal action.

8. Limitation of Liability

To the fullest extent permitted by law, Mister Gold Pet Shop is not liable for:

  • Indirect, incidental, or consequential damages

  • Delays or failures caused by external factors (couriers, customs, weather)

  • Misuse of products by customers

  • Errors in product information

  • Losses resulting from unauthorized use of your account

Your use of the site is at your own risk.

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